Effective 24 August 2026 · Replaces the version dated 1 January 2025
This policy explains what the E-Maintain mobile app (the “App”) collects, why, who it is shared with, how long it is kept, and the choices and rights you have — including how to ask us to delete your data. It covers the App on Android and iOS. Our website is covered by the e-maintain website privacy policy.
Contents
The App is provided by Bitminds (“e-maintain”, “we”, “us”), a UAE-based software company, as part of the e-maintain asset and maintenance management platform. You can reach us at support@e-maintain.com for any privacy question or request.
The App is a workplace tool. It is provided to you either directly by us or through the organization that gave you your account (your employer or contracting organization — your “Workspace”).
Most people use the App through a Workspace bought by their employer. In that case:
If your request concerns work content, we will normally refer you to your organization, or act on your request once they instruct us to. Requests about the App itself come straight to us.
We do not sell your personal information, we do not share it with data brokers, and we do not use it for advertising, ad targeting or ad measurement. We do not build advertising profiles about you.
This table mirrors the Data Safety and App Privacy disclosures on our store listings.
| Data type | Collected | Shared with third parties | Purpose |
|---|---|---|---|
| Name, email, phone, job role | Yes | No | Account creation, app functionality, support |
| Work orders, assets, inspections | Yes | No | App functionality |
| Photos and file attachments | Yes | No | App functionality (job evidence and documentation) |
| Precise location | Yes — on device only | No | Job-site reminders and geofenced notifications |
| App activity and in-app events | Yes | Yes — analytics provider | Analytics, product improvement |
| Crash logs and diagnostics | Yes | Yes — diagnostics provider | Stability, fault diagnosis |
| Device and installation identifiers | Yes | Yes — analytics and messaging providers | App functionality, push delivery, analytics |
| Payment or financial data | No | No | — |
| Contacts, SMS, call logs, health data | No | No | — |
All data in transit is encrypted, and you can request deletion of your data as described in section 12.
The App collects location data to provide job-site tracking features. This section is the prominent disclosure for that collection.
We collect precise location data using GPS and other device sensors.
Your control. You can turn location off at any time in your device settings, and switch background location to “While using the app” or “Never”. Background location is never collected unless you have explicitly granted “Allow all the time”. Turning it off disables job-site arrival and departure reminders; the rest of the App continues to work.
The App asks only for the permissions its features need. Each one is optional, and each can be withdrawn in your device settings at any time.
| Permission | Why the App asks for it |
|---|---|
| Location (foreground) | Confirm you are on site and attach the site to a job action |
| Location (background / “Allow all the time”) | Job-site arrival and departure reminders while the App is closed |
| Camera | Photograph assets, faults and completed work as job evidence |
| Photos / media / files | Attach existing images and documents to a job record |
| Notifications | Deliver job assignments, status changes and reminders |
| Storage | Cache work data so the App keeps working offline on site |
We do not use your personal information to make decisions about you that produce legal or similarly significant effects without human involvement.
Where the GDPR, the UAE Personal Data Protection Law, the Saudi PDPL, or a similar law applies, we rely on the following legal bases:
We share personal information only in the situations below.
The App uses the following third-party services, each with its own privacy policy:
Beyond these, only aggregated or anonymized data — which cannot identify you — is used to measure and improve the App.
We are based in the UAE and use service providers that may process data in other countries, including the European Economic Area and the United States. When we transfer personal data across borders, we do so under an approved safeguard — an adequacy decision, Standard Contractual Clauses, or an equivalent mechanism recognized under the applicable law — so your data keeps the same level of protection. Contact us if you would like details of the safeguard used for a particular transfer.
| Data | Retention period |
|---|---|
| Account and profile data | While your account is active; deleted or anonymized within 90 days of account closure |
| Workspace work content | For as long as your organization’s Workspace is active; returned or deleted within 90 days of the end of their subscription, unless they instruct otherwise |
| Location data | On your device only; never uploaded, and removed when the reminder lapses or you uninstall the App |
| Log, device and security data | Up to 12 months |
| Crash and diagnostic reports | Up to 90 days |
| Support correspondence | Up to 24 months after the request is closed |
| Records we must keep by law | For the period the applicable law requires |
We may keep anonymized or aggregated data, which can no longer identify you, for longer.
You can ask us to delete your account and the personal data associated with it at any time.
We acknowledge requests within 5 business days and complete them within 30 days. We may ask you to verify your identity before acting, to make sure we are not deleting someone else’s data.
What is deleted: your account and login credentials, your profile details, your push token, your device identifiers, and diagnostic data linked to your account.
What may be retained: work records that belong to your organization’s Workspace — completed work orders, asset history and audit trails — because your organization, not you, controls them and may need them for operational, warranty, safety or legal reasons. Where we can, we anonymize your identity in those records instead of deleting them. We also retain what the law requires us to keep, and backups are purged on their normal cycle within 90 days.
Uninstalling stops collection immediately. Removing the App from your device stops all further collection, including location, and deletes the location data held on the device. Uninstalling alone does not delete your server-side account — use one of the routes above for that.
No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Keep your login credentials confidential and tell us immediately if you believe your account has been compromised.
Depending on where you live, you may have the right to:
To exercise any of these, email support@e-maintain.com. We respond within 30 days and never charge for a first request. Exercising your rights will not lead to any detriment or reduced service. If your data sits in your employer’s Workspace, we will pass your request to them and support them in answering it.
The App is a workplace tool intended for adults in employment. It is not directed at children, we do not knowingly collect personal information from anyone under 16, and we do not market to them. If we learn that a child under 16 has given us personal information, we delete it promptly. If you are a parent or guardian and believe your child has provided us with personal information, contact support@e-maintain.com and we will take the necessary action.
We may update this policy from time to time. We will post the new version on this page and update the effective date at the top. If a change is material — for example a new category of data, a new purpose, or a new recipient — we will give you notice in the App or by email before it takes effect, and where the law requires it we will ask for your consent. Continued use of the App after a change takes effect means you accept the updated policy.
Questions, requests or complaints about privacy and this App:
Email: support@e-maintain.com
Company: Bitminds — United Arab Emirates
Website: e-maintain.com
If you are unhappy with our response, you may complain to your local data protection authority.